At Nora Capture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help within the guidelines below.
1. Eligibility for Returns
You may request a return only under the following conditions:
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The item is damaged, defective, or incorrect.
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The request is made within 48 hours of receiving the order.
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The item is unused, in its original packaging, and includes all accessories, manuals, and documentation.
Items returned without meeting these conditions may not be accepted.
2. Return Process
To initiate a return, please contact our customer support team with:
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Your order number
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Clear photos or videos of the issue
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A brief description of the problem
Once your return request is reviewed and approved, our team will guide you through the return process.
3. Inspection and Approval
After receiving the returned item, we will inspect it to confirm the issue. If the return is approved, we will proceed with a refund or exchange, as applicable.
4. Refund Method
As we offer Cash on Delivery, refunds will be issued in one of the following ways:
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Cash refund at the time of pickup
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Please note: Refund processing may take 5–7 business days after the returned item is approved.
5. Non-Returnable Items
Returns will not be accepted for:
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Items damaged due to misuse or mishandling
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Products returned without original packaging or accessories
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Requests made after 48 hours of delivery
6. Exchange Policy
Exchanges are offered only if the item received is defective or incorrect. Replacement will be processed once the original item is returned and inspected.
7. Cancellation
Orders can be canceled before dispatch. Once shipped, cancellations are not accepted. You may refuse the delivery if needed, and it will be treated as a return.
If you have any questions or concerns about this Policy, please contact our customer service team at [email protected].